from Grayslake, IL United States
I had been a long time fan of Lands End cashmeres, but in recent years they thinned the cashmere down and cut the patterns smaller and tighter. I ordered the Caroline and found it as beefy as the older sweaters I used to have. It arrived with a nice thank you note for purchasing and care instructions. Unfortunately, when I emailed the company to ask a question about pilling (the website says poor cashmere pills), they never responded. I wanted to know why the care instructions recommended buying a special soap to prevent pilling. If ever anything goes wrong with the purchase, I wonder if I'd ever get a response. Although I don't anticipate there will be any problems right now.