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Shipping & Returns

Shipping

Fedex Ground Shipping: We provide free shipping anywhere in the continental United States. Expect delivery within 4-6 business days.
 
Fedex 2-Day Shipping & Handling: Expect delivery in 2 business days. Cost is $15.00 per order.
 
Fedex Overnight Shipping & Handling: Expect delivery on next business day. Cost is $25.00 per order.
 
Shipments to Alaska and Hawaii will be delivered via Fedex Express Shipping at a cost of $20.00 per order. Expect delivery within 3-5 business days.
 
International shipments: We deliver to Canada and Australia using Global Express Mail. Cost is $30.00 per order to Canada and $35.00 per order to Australia. Expect delivery within 7-10 business days. For all other countries, please contact us at (513) 271-2589 and we will provide you with more details.
 
Gift Wrap is $8.00.

Sales Tax - Only in Ohio: 7%.

We accept Visa, Mastercard, American Express.

Occasionally, we may be out of stock of some colors in a particular size. We will notify you if we are out-of-stock. We do not charge your credit card until we ship your order. You may call (1-888-343-6771) or email us to confirm availability before placing an order.

Our Return Policy

If you are not satisfied with your purchase for any reason, you may return your sweater for a full refund of the sweater purchase price within 30 days of receiving it. Standard shipping at Isle of Skye Cashmere is free, but premium shipping charges for Fedex 2Day and Overnight shipping are nonrefundable. Also, charges for gift wrapping are not refundable. Occasionally we will have an item on sale. We do accept returns and exchanges for sale items, but please note, if it is a FINAL SALE item it cannot be returned or exchanged.

You may also exchange your sweater for another size, color or style within 30 days of receiving it. On your first exchange, there is no additional shipping charge for standard shipping within the United States.

Refunds will only be made to the original purchasing credit card. Any sweaters returned must be folded neatly in the original packaging and in pristine condition. Sweaters will not be accepted for return if the tags have been removed.

Please package the sweater you plan to return securely in a rigid box. You may use the box the sweater came in. If you would like a free return shipping label (for US returns only), please email us at info@isleofskyecashmere.com. If you prefer to use your own shipping method, please send the package to the following address:

Isle of Skye Cashmere
Attn: Returns
7801 Laurel Ave
Cincinnati OH 45243

Isle of Skye Cashmere is an Upfront Merchant on TheFind. Click for info.